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For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card's copy must be crossed out.
Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account.
Proof of ID: A valid photographic identifying document is required in order to process Your first withdrawal. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend Your Account including freezing all funds deposited within until further notification.
In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
Please be advised that all cash out requests will appear as "Pending" for 3 business days, during which time You can cancel the request. In order to cancel Your withdrawal request, go to the "Cancel Withdrawal" tab and click "Cancel" next to Your withdrawal amount.
After 3 business days, the status of Your withdrawal request will change to "Processing" and You will no longer be able to cancel it.
You will receive an email notification once Your request has been delivered and the funds have been transferred to You.
For assistance with withdrawals or any other matter, feel free to Contact Us. The methods with which You can use to withdraw funds from Your Account are: Credit not available in the UK and Debit Cards, Neteller, Paysafecard, Skrill, Trustly, Ecopayz, Euteller, Qiwi, Webmoney and Bank Transfer.
Make sure to budget Your money and know the game rules. We offer measures relating to deposit limits, wager limits, loss limits and session limits; any reduction in the limits will take effect immediately and any increase in the limits will take seven days or 24 hours if Your Account is regulated by the Gambling Commission before coming into effect.
If Your Account is regulated by the Malta Gaming Authority, then any reduction in any limits will take effect immediately and any increase in any limits will take seven days before coming into effect.
You may exclude Yourself from the use of the Services for any definite or indefinite time. If Your Account is regulated by the Gambling Commission customers in the UK , then any reduction in any limits will take effect immediately and any increase in any limits will take 24 hours before coming into effect.
You may exclude Yourself from the use of the Services for a minimum period of between six months to 12 months extendable by You for one or more periods of at least six months each.
In addition, We offer self-exclusion and cooling off options as further detailed in this chapter. We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.
Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion.
Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You.
Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You.
Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period. Following Your request to be self-excluded: i Your Account will be closed and any funds held in Your Account will be returned to You; ii As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included.
If Your account is regulated by the Malta Gaming Authority, then regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, Your self-exclusion will end and You will be allowed to commence wagering with the Company and also receive marketing materials.
If Your Account is regulated by the Gambling Commission customers in the UK , then at the end of Your self-exclusion period, such self-exclusion will remain in place unless You take a positive action in order to gamble again subject to a minimum self-exclusion period of six months , and You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials.
The positive action in order to gamble again must be accompanied by a one day cooling off period prior to allowing You to gamble again.
If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion.
Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.
Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following: Have You been diagnosed with an addictive disorder previously?
Do You place bets while under the influence of alcohol or other substances? Is gambling interfering with Your daily life?
Are You trying to recover previous loses by placing more bets? If Your Account is regulated by the Gambling Commission customers in the UK , You may request a time out from gambling, which is a cool off period of between 1 to 42 days.
A request for a time out period should be submitted via the Site in the casino client under the responsible gambling section. After the cool off period ends, You will be allowed to commence wagering with the Company and also receive marketing materials.
You may set up a reality check timeframe through the responsible gaming screen. Once set, the time that has passed since You started to play the Games within the same session will appear on the screen the "Timecount".
Once the Timecount will reach the reality check timeframe You have set, You will be prevented from continuing playing the Games during the same session until You acknowledge You wish to continue playing the Games.
If You acknowledge You wish to continue playing the Games, Timecount until the next reality check will be reset, and the abovementioned process will recommence.
Beginning a new session will cause the Timecount to reset as well. Deposits made with Skrill are excluded from all bonus offers.
We reserve the right to exclude certain games from being able to play with bonus funds — provided that we will notify You in advance of such exclusions.
The Complimentary Bonus will appear in Your bonus balance. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an account with the Site.
The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site. Any Player can receive up to 5 five Registration Bonuses and 1 one sport welcome bonus on the Company's network.
In addition any Player can receive up to 5 five free bet bonuses per month on their Account. Your wagering is first deducted from the real money balance.
When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance.
Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager.
If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
Only wagers made with bonus funds will contribute towards the applicable wagering requirement in sections J. Only wagers made after the first successful deposit will contribute to the Requirement.
Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus.
By way of example, if You have three active bonuses, the initial sum of the first was of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, then the winnings and the Requirement will be calculated according to a split.
The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam, Fruit Blast, Epic Gems, Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tomb Raider 2, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard.
The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement.
Subject to the provisions of this section, only one bonus can be active at the same time. The order of Pending Bonuses save for free spins and free bets becoming active will be on the basis of the time granting them to You.
You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate.
You may withdraw Your real money balance Your deposit and any winnings generated from the deposit at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the bonus funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well.
You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the bonus funds. The bonus promotion may be subject to promotion-specific terms and conditions, provided to You in the applicable marketing materials, which must be read in conjunction with these terms and conditions.
Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the bonus funds, and Your Account may be closed. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice — in respect of any bonus that has yet to be provided to You.
The terms and conditions and the bonus policy that apply to any bonus received by You are the Terms and Conditions and its Bonus Policy that are in force at the time in which You sign up to the Promotion to which that bonus relates.
Free money bonus All free money bonuses and the winnings generated from them are part of the bonus funds. The bonus funds from a free money bonus will be converted to real money only after wagering 50 fifty times the sum of the initial sum of the bonus the "Requirement".
The Requirement must be met in full within 30 thirty days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 thirty days' period.
The conversion of bonus funds from a free money bonus to real money is capped at a sum equal to 3 three times the initial sum of the bonus.
Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance.
Free Spins The winnings generated from the free spins are considered as the initial sum of the applicable bonus. The bonus funds from a free spin bonus will be converted to real money only after wagering 50 fifty times the initial sum of that bonus i.
The Requirement must be met in full within 7 seven days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 seven days' period.
Free Bets The winnings generated from the free bets less the sum of the free bets wagered will be added to your bonus funds.
The bonus funds from a free bet bonus will be converted to real money only after wagering 10 ten time the initial sum of that bonus i. The Requirement must be met in full within 7 seven days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 seven days' period.
However, in any event of a technical failure or any other error in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred.
The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company.
If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings.
You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company as directed by the Company or the Company may, at its discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
The Company reserves the right to cancel, terminate, modify or suspend its Services to You in its sole discretion, given that the Company will provide You with a clear notice in writing of its decision; provided that this will not impact any rights already granted to You.
If You are disconnected from the Internet while playing the Games not through any intentional disconnection on Your part of any other bad faith action , the Games' results and Your Account's balance will be kept as they were before such disconnection.
If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account, immediately inform the Malta Gaming Authority or the Gambling Commission, as applicable, of the matter and refrain from re-commencing playing the Game if it is indicated that the failure which has occurred may re-occur.
We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard.
Reservations concerning Our Responsibility We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences.
We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application.
All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied.
We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site.
We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services.
You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result as received by You conflicts with the result shown on the Company's server or servers operated on the Company's behalf by third parties , the result shown on the Company's server or on servers operated on the Company's behalf by third parties shall in all circumstances take precedence.
You understand and agree that the Company's records or records maintained on its behalf shall be the final authority in determining the terms of Your use of the Services.
You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services.
The site, services, site's content and the software used in connection therewith are provided "as is", and We make no warranty or representation, whether express or implied whether by law, statute, or otherwise , including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.
Intellectual Property All the rights, including the intellectual property rights i. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights.
Without derogating from the above, You are strictly prohibited from: i copying. The Company will not tolerate any abusive behavior exhibited by You towards the Company's employees.
In the event that the Company, at its sole and absolute discretion, deems that Your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole discretion, suspend Your Account including freezing all funds deposited within and void all bonuses, winnings and bonus winnings in Your Account.
Complaints and Disputes If you have any cause to complain about anything then please contact us at complaints instantgamesupport.
We will deal with your complaint and all disputes will be dealt with as quickly and reasonably as possible. If Your Account is regulated by the Gambling Commission customers in the UK , You may raise complaints for 6 months from the date of the incident of which You are making complaint.
If Your Account is regulated by the Gambling Commission customers in the UK , We will acknowledge receipt of Your complaint within 24 hours and will ensure that the entire complaints process takes no longer than eight weeks from when the initial complaint is made as required by S.
R code provision 6. If We are unable to settle a complaint or dispute by any of Our internal procedures, You are entitled to refer the dispute to an alternative dispute resolution ADR entity.
The applicable ADR entity is the Independent Betting Adjudication Service IBAS free of charge. Or customers can also write to: Independent Betting Adjudication Service PO Box London EC3P 3AS P.
Miscellaneous These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Malta, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Malta with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us.
Provided, however, that nothing within these Terms and Conditions will exclude the applicability of the laws of England in respect of anything applicable to the Company's Gambling Commission licence.
The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions.
No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy.
If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.
Language Discrepancies The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail.
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